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Version: 2026.09

Troubleshooting

The web console does not open​

  1. Check that Nascella.Vpn.Web is running — on the Configurator's Dashboard screen or in services.msc.
  2. Make sure TCP 35444 is allowed in Windows Firewall.
  3. Try https://localhost:35444 on the server itself.

No new VPN data​

  1. Check that Nascella.Vpn.WebApi is running.
  2. Verify that the server can reach the firewall management IP on TCP 443.
  3. Confirm the API user has the XML API Log and Operational Requests permissions — see Firewall preparation.

Log files​

By default each component writes to a logs folder inside its own folder, for example C:\Program Files\Nascella\VpnReporter\Api\logs. The exact location is shown on the Configurator's Logging screen. Include the latest file when you contact support.